Returns & Exchanges
We want you to be fully satisfied with your heavy metal inspired pieces, which is why we offer a 30-day return window for all unworn jewelry in its original packaging. Please note that custom items and final sale products are not eligible for refunds or exchanges.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place your items in their original Clocks and Colours pouches and boxes to ensure they are protected during transit.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.
Processing & Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing